Cleaning Policy.

1. 1

   Stain removal is not guaranteed

   We make every reasonable effort, but some stains, especially old, set-in, or unidentified stains, may not come out completely. Cleaning can also make hidden stains more visible.

2. 2

   Tell us about stains

   Please let us know what caused a stain and how old it is so we can treat it safely.

3. 3

   Inspect your order

   Please check your garments before leaving the store. For delivered orders, any concerns must be reported within 24 hours of delivery. Claims made after that may not be accepted.

4. 4

   Delicate and special items

   Wedding gowns, heirlooms, and garments with beads, sequins, lace, glued decorations, or delicate trims are cleaned with extra care, but some risk remains. We are not responsible for damage caused by weak construction, hidden defects, or trims not made to withstand professional cleaning.

5. 5

   Buttons, trims & normal wear

   We are not responsible for buttons, buckles, or ornaments that are not removable or not designed for cleaning. Some shrinkage, color loss, or fabric wear may occur with normal professional cleaning, especially with older garments.

6. 6

   Empty your pockets

   Please remove all items from pockets. We are not responsible for items left in garments.

7. 7

   Care labels

   We follow manufacturer care labels and are not responsible for damage caused by incorrect or missing labels.

8. 8

   Limit of liability

   If we are found responsible for damage, our liability is limited to 10 times the cleaning charge, up to a maximum of $100 per item.

9. 9

   Unclaimed items

   Items not picked up within 90 days, after written notice to the customer, may be donated or disposed of.

Questions about this policy or a specific garment? Call us at (424) 416-7737 or email info@thelabcleaners.com.